Start With Why to Reach Customers

Reach customers with benefits

Do you want to reach customers in a more effective way, to help them understand why they need what you do? To help them see how your products and services fit their needs? To help you talk in customer-centric, benefits-focused terms? Here’s a powerful device to reach customers: Start With Why.

To reach customers, start with why

Why do we need “why?”

It may seem simple to talk about products and services in a way that connects with customers. Most of us naturally start talking about what the product is and what it does, how it works. We love to talk about features! But what we may not realize is that while those are important points to cover, it’s not how humans make buying decisions. We decide using a deeper portion of our brains, one that is powered not by words, but by feelings. This is why sometimes we make decisions that defy logic, or why we spend weeks agonizing over a decision despite the fact that we already have every bit of information we need.

How do we come up with marketing messaging that speaks to the feelings-powered portion of the brain, a portion that doesn’t use language?

Watch the video, Start With Why. Simon Sinek does the best job I have seen of explaining not just what kind of communication works, but why it works.

Simon Sinek, Start With Why

Most of us talk about what we’re offering; how it works; and finally, maybe, why we make it and why you would want it. Powerful marketing flips that around and talks first about why. Solution marketing is the example best known in the business world — it talks first about the customer’s problem.

“People don’t buy what you do; they buy why you do it.”

In a hurry? There’s an edited, five-minute version. I suggest that my clients watch the full version and then watch the short one to lock the ideas in. Here are links to both versions.

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